Omotenashi – Service in Japan

12 August 2010

I have just returned from a short holiday in Tokyo. I had already heard about the impressively high level of service people usually experience in Japan, and now that I’ve been there I can only confirm, that being a customer in Japan feels absolutely great. I can only talk for the Tokyo region, since I […]

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Please care about your customers…

13 July 2010

… even if you hold a monopoly. That’s all I have to say after my experience with ShopCity, who seem to be the only ones selling filters for our Mitsubishi heat pump in New Zealand. At least they were the only ones who were easy enough to find when we needed to replace the filters. […]

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“Open” Government 2010?

29 June 2010

Open Government New Zealand 2010 – This was the title of an “un-conference” I attended yesterday. It was an event organised by Microsoft, which got me a little confused in the beginning. New Zealand, and Wellington in particular, has a crowd of really good and active people in the Open Government movement – there has […]

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CS5 Roadshow and UG meeting

11 May 2010

The Adobe CS5 Roadshow visited Wellington yesterday, and Mike McHugh, Andrew Spaulding and Paul Burnett from Adobe Australia spent a whole day on stage – entertaining the crowd with all the new and amazing features in CS5. Apparently reaction from the people was not what these guys are used to – usually they’ll get a […]

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Webdu 2010

11 May 2010

I’ve just returned from Sydney, where I attended my favorite conference – webDU. I don’t want to go into too much detail about the conference in general here – others (such as Dale Fraser or Michael Plank) have done that in great way already. But I thought I’d quickly share my main personal take-aways from some […]

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Flash Platform Code Camp in Wellington

1 May 2010

There will be another Flash Platform Code Camp in Wellington later this year. On Saturday, 4 September 2010 it is time again for the community event from and for Developers and Designers – organised by the Flash Platform User Group New Zealand with lots of support from the Creative Suite User Group Wellington. We’re moving into a new […]

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My Love for the Wellington City Library

20 April 2010

I’ve always been a big fan of libraries. I was a member of a “reading club” when I went to primary school, and my mom used to take me to the branch of Stadtbibliothek Essen in our suburb until I had read all books in their children’s and teenager’s section. Luckily I was then old […]

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Shoe Shopping

13 April 2010

One thing I didn’t consider when I started working in the field of user experience was the impact it would have on my private life. The more I learn, the more I notice when others do it wrong and I get annoyed when I’m affected. It started off with me moaning about unusable websites I […]

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