“Confuse the Customer” featuring Air NZ

Written by admin on October 25, 2007

Kai and I wanted to investigate a flight option to Australia. We need a multi-stop flight Wellington-Sydney-Brisbane-Wellington and requested options from Air New Zealand. It gave us a possible routing for $1,244.16, what we found a bit unreasonable.

Apparently Air New Zealand realized this as well, so it suggested a different, much cheaper routing. The only problem with this option – it doesn’t bring us to Sydney at all!!! I just imagine someone not checking the suggested alternative properly and ending up in Christchurch instead of Sydney…